Citizens' Observatories Toolbox Design Approach - ATONE (Co-design)



ATONE is a method aimed at improving the early stages of service innovation, through the integration of design-thinking into a structured innovation process. It is developed by the project AT-ONE. This part considered to be replaced by the CITI-SENSE co-design in the later stage.


More information:

Contact: Simon Clatworthy



ACTORS: Actors are those stakeholders and the main customers involved in the service design process.
Services are often delivered by complex collaboration of actors in the form of a value network. New actor constellations is often good for innovation. In CITI-SENSE some actors are:
• General public • Health interest group • Local government • Transport companies • Researchers




TOUCH-POINTS: Touch points are all kinds of contact points between services users and provides ( with citizens). Services are delivered across multiple points over time. Focus upon events and how new events can be integrated allows a new view of service provision. In CITI-SENSE, touch-points are:
• User guides • Policy recommendation • Risk mitigation actions • Logo • Business card • Newsletters • Brochure • Website


OFFERING: What we offer is what we deliver to stakeholders. In CITI-SENSE, our core offering is citizens’ observatories toolbox, it includes:
• Data integration • Visualization • Mobile apps • Web apps • Sensor packages • AQ-related data and information • Data Sources • Environmental air quality maps      





NEED: Stakeholders or project services users’ needs, wants and desires. In CITI-SENSE, the difference stakeholders’ needs are identified as follows:
• Public: personalized environmental information.
• Health interest group: Alert system
• Local government: Abatement strategies 
• Transport companies: Green agendas better planning to deliver low emissions transport system.
• Researchers: Data, information, maps, tools, etc.




EXPERIENCE:  Services result in user experiences. User experiences can be designed and tested. By defining desired experiences and developing a vocabulary for this, services can be developed from experience-pull rather than the traditional technology-push. This is a user-centric approach, and specified in CITI-SENSE as follows:
• Appealing • Friendly • Empowering • Exclusive • Overwhelming • Relevant • Simplistic • Sophisticated • Valuable


This project has received funding from the European Union's Seventh Framework Programme for research, technological development and demonstration under grant agreement no 308524.